This privacy policy discloses the privacy practices for SHADE HAVENS® LLC. This privacy policy applies to information collected by our Company at this Web Site, i.e.,shadehavens.com.
SHADE HAVENS® LLC is the sole owner of the information collected on this Web Site. We will not sell or rent this information to anyone. We will not share your information with any third party outside of our Company, other than as necessary to fulfill your request (e.g. to ship an order).
SHADE HAVENS® LLC is committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As a part of this commitment, our privacy policy governs our actions as they relate to the collection, use, and disclosure of Personal Information.
This Privacy Policy is intended to describe for you, as an individual who uses the shadehavens.com website or who otherwise provides us with information through phone, mobile application, fax, mail, or who otherwise provides us with information through various means, the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.
We encourage you to read this Privacy Policy carefully when using our services or otherwise transacting business with us. By using our services or otherwise doing business with us, you are accepting the practices described in this Privacy Policy.
If you have any questions about our privacy practices, please contact us. by email: www.customercare@shadehavens.com or Telephone (000) 000-0000.
Information We Collect About You
We collect, use, and disclose personal information to provide you with the Product you have requested.
We may collect and store any personal information you enter on our online services or provide to us by phone or in some other manner. That information includes such as your name, telephone number, mailing address, shipping address, and email; and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information), in addition to transactional data that we may retain.
We also may request information about your opinion about Products and services we offer, and other demographic information.
We only use your name, address, phone number, billing information/credit card information to process your order. The email address you provide is used strictly for account access, order confirmation, order status updates and contact purposes only.
How We Use Information We Collect
Knowledge and consent are required for the collection, use or disclosure of personal information except where required or permitted by law. Providing us with your personal information is always your choice. This means we don't require visitors to register or provide information to us in order to view our site. However, your decision not to provide certain information may limit our ability to provide you with our Products. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a Product, except as required to be able to supply the Product.
In general. We may use information that we collect about you to:
manufacture and deliver the Products and services that you have requested
manage your account and provide you with customer support
perform research and analysis about your use of, or interest in, our Products
communicate with you by e-mail, postal mail, telephone and/or mobile devices about Products or services that may be of interest to you
perform functions as otherwise described to you at the time of collection
With Whom We Share Your Information
We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our Web Site or while using our other services.
Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:
Authorized service providers. We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our online Services’ functionality. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
• Other situations. We also may disclose your information:
o In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
o When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our Company, our users, our employees, our suppliers, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our online services’ terms and conditions or other agreements or policies.
o In connection with a substantial company transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Accuracy of Personal Information
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
We take all appropriate precautions to protect your personal information from any loss or unauthorized use, access, or disclosure. Security measures (including physical, electronic and procedural measures) help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.
However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure e-mail. Please refer to the Federal Trade Commission's website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
How You Can Access Your Information
SHADE HAVENS® LLC will make information available to you about our policies and practices with respect to the management of your personal information. Upon request via email, telephone, or by mail, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to this information. You many verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances, we may not disclose information relating to you if other individuals are referenced or if there are legal, security, or commercial proprietary restrictions.
You may direct any questions or enquiries with respect to our Privacy Policy or practices by contacting us.
Third-Party Websites
Our online services contain hyperlinks where you may click to access other websites that do not operate under this Privacy Policy. For example, you may click on our fabric suppliers’ warranties, or their fabric cleaning instructions, and will be taken to websites that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We are not responsible for the privacy practices employed by third party websites.
We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the "privacy" link typically located at the bottom of the web page you are visiting.
Security
We take security very seriously and take precautions to protect your information. When you submit sensitive information via our Web Site, your information is protected both online and offline.
If you feel that we are not abiding by this Privacy Policy, you should contact us immediately by email: www.customercare@shadehavens.c0m or Telephone (000) 000-0000.
Privacy Policy Change Notification
Please be aware that this Privacy Policy may change from time to time. Please check this page occasionally for changes.
